Shipping Policy

At Orion Complex Store, we strive to deliver your orders promptly and efficiently. Please review our shipping policy below for details on delivery timelines, fees, and other important information.

1. Delivery Areas

We currently deliver to around Uganda. If you’re unsure whether we deliver to your location, please contact us at +256392156404 before placing your order.

2. Order Processing & Delivery Time

• Orders placed beffore 10 PM are processed the same day.

• Orders placed after the cut-off time will be processed the next business day.

• Delivery typically takes [X] business days after processing (subject to location and availability).

3. Shipping Fees

• Free Shipping on orders above [minimum amount, e.g., UGX 50,000].

• Orders below this amount incur a flat shipping fee of [fee, e.g., UGX 10,000].

• Express Delivery (if available) may have additional charges.

4. Tracking Your Order

Once your order is shipped, you will receive a confirmation email/SMS with tracking details (if applicable). You can also check your order status by logging into your account at orioncomplex.store or contacting us at +256392156404.

5. Delivery Issues

• Failed Deliveries: If delivery fails due to incorrect address or recipient unavailability, we will attempt one re-delivery. Additional attempts may incur extra fees.

• Damaged/Missing Items: Report any issues within 24 hours of delivery for resolution.

6. International Shipping

Currently, we do/do not offer international shipping.

7. Changes to Shipping Policy

Orion Complex Store reserves the right to modify this policy at any time. Updates will be posted on orioncomplex.store.